Frequently Asked Questions
Everything you need to know about your K-Pop Time experience.
Are your albums and merchandise official?
Yes, 100%. All our products are sourced directly from official distributors in South Korea. Every album purchase counts toward the HANTEO and GAON charts.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. For international shipping, delivery times vary between 10-21 business days depending on your location and customs processing.
What is your return policy for damaged items?
We offer a 14-day return window for defective or damaged items. To be eligible for a replacement or refund, please provide an unboxing video showing the damage upon arrival.
Will my album come with a pre-order benefit (POB)?
Pre-order benefits are included only for orders placed during the official pre-order period and are subject to availability. Please check the product description for specific inclusions.
How do you ensure albums aren't damaged during transit?
We take extra care by using thick bubble wrap and sturdy cardboard boxes to ensure your albums and posters arrive in mint condition without corner dings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.